thorne
05-08-2012, 12:19 PM
Well I have total lost faith in my current service dealer. So far my boat has been in the shop for 6 weeks for a 3 year service and to look at a small idle issue. I have been told repeatedly they are waiting on BRP to diagnose and get back to them regarding latest software versions which may have been causing the issue......loosing patients I called BRP to tell them to get their buts in gear, only to find out the last correspondence they had with my dealer was 2 weeks ago instructing them how to proceed and to get back to them with the results. The dealer never did get back to them. I explained the "Agressive Mapping" thing to the BRP technical report, and he had no idea what the heck they dealer was talking about and listed off exactly what the instructions were the dealer was suppose to follow. When I contacted the dealer with this information I basically got a very lengthy blah....blah....blah...waffle...waffle.....after each call I get the "WE will let YOU know when it's ready" in other words we couldn't be bothered to give you updates or justify why it's taking 6 weeks to correct or diagnose this issue....
So I am looking for a referral for a dealer who has experience with E-Tec motors, and who has shown great customer service. BTW no, this is not the dealer you think it is......and I am FAMILIAR with Free Spirt Marine so any other recommendations in the Edmonton area would be appreciated....
So I am looking for a referral for a dealer who has experience with E-Tec motors, and who has shown great customer service. BTW no, this is not the dealer you think it is......and I am FAMILIAR with Free Spirt Marine so any other recommendations in the Edmonton area would be appreciated....