Dean2
03-02-2021, 12:48 PM
So, first time I ever got to try using this feature. Bought a Canon MB5120 printer from London Drugs in Sept 2019. Was not a great printer from the get go, complicated to setup, regularly lost its WIFI connection, tended to leak ink onto the pages and you can't replace any cartridge until it is completely empty, even if it is leaking, and a set of replacement cartridges cost as much as the printer did. Should have taken it back shortly after buying it. Finally on Feb 22, 2021 it completely craps the bed and won't run at all. Take it back to LD, no warranty left of course, they take a quick look, say $50 min service charge and debatable whether it is fixable. Since it was a $400 printer I bought on sale for $179 I told them to put it in the recycle and bought an Epson all in one, Ink Tank printer. I will save enough on the cost of cartridges to pay for the new printer.
So I decide I will try claiming against the extended warranty provisions of my TD Visa. Worked slick, they EMTed me the full purchase price plus GST. Now the part you guys might be interested in, to start the claim you call their 1-800 line, they send you an email with instructions and a link to setup a claim account. You need to have the original bill of sale, London Drugs can sometimes give you a copy if you did not keep yours, the Canon Warranty, better hope you kept the paper copy because finding their Canadian Warranty terms on line was not possible when I looked, the invoice from LD for the repair estimate. If the item is rrepairable TD has the option to pay for the repair or refund the purchase price. Mine repair wasn't possible so I also needed the Receipt for the recycle of the old printer, plus a copy of your Visa statement showing the purchase (this is available on line). You can either scan this stuff and do the claim electronically or copy them and send the claim in as paper. I did it electronically and it took less than 2 days from submission to approval.
For all of you that have this type of coverage on your credit card you may want to take advantage of it as it extends the manufactures warranty by a year past its 1,2,3 etc warranty period. Some cards actually double the original warranty. If you are covering something with a 5 year or longer warranty you usually have to register that with the CC company at time of purchase. Lifetime claim limit is $60,000 for this Visa version.
Hope some of you get to take advantage of this often over looked feature. Same as the free trip cancellation coverage, rental damage waiver, loss and theft protection and baggage delay insurance that so many cards have and people just forget about.
So I decide I will try claiming against the extended warranty provisions of my TD Visa. Worked slick, they EMTed me the full purchase price plus GST. Now the part you guys might be interested in, to start the claim you call their 1-800 line, they send you an email with instructions and a link to setup a claim account. You need to have the original bill of sale, London Drugs can sometimes give you a copy if you did not keep yours, the Canon Warranty, better hope you kept the paper copy because finding their Canadian Warranty terms on line was not possible when I looked, the invoice from LD for the repair estimate. If the item is rrepairable TD has the option to pay for the repair or refund the purchase price. Mine repair wasn't possible so I also needed the Receipt for the recycle of the old printer, plus a copy of your Visa statement showing the purchase (this is available on line). You can either scan this stuff and do the claim electronically or copy them and send the claim in as paper. I did it electronically and it took less than 2 days from submission to approval.
For all of you that have this type of coverage on your credit card you may want to take advantage of it as it extends the manufactures warranty by a year past its 1,2,3 etc warranty period. Some cards actually double the original warranty. If you are covering something with a 5 year or longer warranty you usually have to register that with the CC company at time of purchase. Lifetime claim limit is $60,000 for this Visa version.
Hope some of you get to take advantage of this often over looked feature. Same as the free trip cancellation coverage, rental damage waiver, loss and theft protection and baggage delay insurance that so many cards have and people just forget about.