Duramaximos
04-21-2010, 12:23 PM
Beware of kayakfishnation.com !
The operators of Kayak Fish Nation.com have forced me to enter a dispute with my credit card company because they failed to ship all the items in a recent order I placed. Here is a brief summary of what happened and how I feel about this company:
For starters my order arrived 4 weeks late and the owner lied to me when he said the parcel had shipped weeks earlier. I caught him in this lie when I finally cornered him on the phone and he made several excuses about being busy and moving their shop, attending trade shows, blah, blah, blah. He never provided an invoice or packing slip although he promised them to me, and I requested them repeatedly. He also never followed up with my international shipping quote after several requests.
My order total was over $300, and 1 item costing $180.00 was not delivered.
The owner failed to respond to all but 1 of several emails and never returned any of my phone calls.
To make matters worse they are fighting my dispute! Although they know damn well that I never received the item because it couldn’t possibly fit into the small box they shipped me – I have pictures.
I’ll never do business with these guys again and I’m recommending to anyone who might need kayak supplies stay away from them as well. They are obviously very shady business people.
Their web-site is very welcoming, it is easy to place international orders, and they have a good selection of parts that are hard to find locally – but good luck after the fact!
There are plenty of other on-line suppliers out there.
Good luck!
The operators of Kayak Fish Nation.com have forced me to enter a dispute with my credit card company because they failed to ship all the items in a recent order I placed. Here is a brief summary of what happened and how I feel about this company:
For starters my order arrived 4 weeks late and the owner lied to me when he said the parcel had shipped weeks earlier. I caught him in this lie when I finally cornered him on the phone and he made several excuses about being busy and moving their shop, attending trade shows, blah, blah, blah. He never provided an invoice or packing slip although he promised them to me, and I requested them repeatedly. He also never followed up with my international shipping quote after several requests.
My order total was over $300, and 1 item costing $180.00 was not delivered.
The owner failed to respond to all but 1 of several emails and never returned any of my phone calls.
To make matters worse they are fighting my dispute! Although they know damn well that I never received the item because it couldn’t possibly fit into the small box they shipped me – I have pictures.
I’ll never do business with these guys again and I’m recommending to anyone who might need kayak supplies stay away from them as well. They are obviously very shady business people.
Their web-site is very welcoming, it is easy to place international orders, and they have a good selection of parts that are hard to find locally – but good luck after the fact!
There are plenty of other on-line suppliers out there.
Good luck!