Garry B
03-01-2011, 07:43 PM
I recently had two very good experiences with companies taking care of their customer (me) and wanted to share them.
The first was Northland Tackle (http://www.northlandtackle.com/). I bought two of their Trick-Stick Ice combos and one had a sticky reel crank (when turning the handle it wanted to stick at the same spot each time around.) When I called asking if there was something I could do to fix it the woman I talked to asked me to check if I could see grease when I opened the screw cap on the other side of the handle. I could see grease. She asked for my address and said she was sending me out a replacement. I asked if I needed to return the defective one she said just keep it and if I could get it working I would have a spare. They sent the new reel quickly.
The second company is AP Outdoors (http://www.apoutdoors.com/). I bought a 6 man tent from them and have been very happy with it. Last time out we found a broken pole. I also was concerned that in some places the black-light proofing material was cracked off and you can see bright streaks. When I sent an e-mail to them about this the woman I corresponded with was genuinely concerned and offered to send out a replacement pole immediately and explained that the fabric should still be intact despite light being visible (which it is). She asked if I was satisfied with that and I said I was. I asked if since she was sending a pole could I buy a few extras in case I break another in the future. She sent three poles buy UPS and I had them at my door in 6 days.
Both these companies treated me just the way a customer would like to be treated in cases of difficulty. Both these experiences make me very confident to recommend these products to anyone because if there is a problem with them the company takes care of it. Customer care lives! :)
The first was Northland Tackle (http://www.northlandtackle.com/). I bought two of their Trick-Stick Ice combos and one had a sticky reel crank (when turning the handle it wanted to stick at the same spot each time around.) When I called asking if there was something I could do to fix it the woman I talked to asked me to check if I could see grease when I opened the screw cap on the other side of the handle. I could see grease. She asked for my address and said she was sending me out a replacement. I asked if I needed to return the defective one she said just keep it and if I could get it working I would have a spare. They sent the new reel quickly.
The second company is AP Outdoors (http://www.apoutdoors.com/). I bought a 6 man tent from them and have been very happy with it. Last time out we found a broken pole. I also was concerned that in some places the black-light proofing material was cracked off and you can see bright streaks. When I sent an e-mail to them about this the woman I corresponded with was genuinely concerned and offered to send out a replacement pole immediately and explained that the fabric should still be intact despite light being visible (which it is). She asked if I was satisfied with that and I said I was. I asked if since she was sending a pole could I buy a few extras in case I break another in the future. She sent three poles buy UPS and I had them at my door in 6 days.
Both these companies treated me just the way a customer would like to be treated in cases of difficulty. Both these experiences make me very confident to recommend these products to anyone because if there is a problem with them the company takes care of it. Customer care lives! :)