I had an anti-reverse ring crack in my quantum reel. I emailed them for a price on a replacement part and they emailed back in the next day looking for my address to send one out, no cost to me. That was Awsome! I got it in the mail a week later. On a more expensive deal. I have bad two serious problems on my 115 Evinrude E-Tec. One was shredded starter, the other was a blown injector. Both times I know it was from me doing stuff I shouldn't have, and both were a direct result of misuse and very bad judgements. But both items were fixed under warranty with absolutely no hassle....glad I learned on their buck! And for all you outboard guys.....SAY NO TO ETHONAL! And there is something to be said for gas treatment....
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NO BAD WEATHER, JUST BAD GEAR!!
Remember 99.8% of fishin gear is ment to catch fishermen....not fish!!