[insurgus]

Originally Posted by Rob Miskosky

More information:

Shaw Court fire has ongoing impacts on services to Albertans
Province implements disaster recovery plan for data applications
Calgary... Yesterday’s incident at the Shaw Court Centre in Calgary has impacted the availability of some provincial services ranging from registries to requests for high school transcripts.

“We’ve been working through the evening and early morning to evaluate the impact on the data centre to try and minimize the impact on services to citizens” said Manmeet Bhullar, Minister of Service Alberta. “With the necessary precautions being taken by the City of Calgary Fire Marshall and his team and the time that it will take to restore power and services in Shaw Court, we have made the decision to move to our back up site as it will be the quickest way to restore electronic services. I thank Albertans for their patience as we work through this situation.”

Testing on data has begun and individual services will be made available once the integrity of the data and system is verified.

When the computer systems went down yesterday afternoon due to the explosion and fire the government invoked its data emergency response plan preparing and sending back-up data to an alternative site. Information technology teams from across the government worked with IBM through the night on the best approach to restore impacted government systems.

Current services being impacted include:

• A number of government websites as well as some systems that process grants and payments to contracted agencies.
• There is no online access to Alberta Health Care Insurance Plan registration services for health professionals or the public. People can register or update information at a registry office, by mail or fax.
• Registry services including: operator licensing, vehicle registration, and fines collections, registration for land titles, registration for survey plans, land title searches, searches on survey plans, survey control marker data and other land related information are unavailable.
• Student high school transcripts cannot be processed.
• The Alberta Works program (Income Support, Health Benefits) has been impacted, however anyone with an emergency need can come into an Alberta Works Centre for assistance.
• Emergency or medical benefit coverage for AISH clients can be processed through their worker.
• Hunting and fishing license sales and services are unavailable online and at outlets across the province.

Most of these systems are online now, they're just not accessable by the public. The fiber mesh was restored at 12:33 in the morning.