Milarm is this your first time on the internet or what? Everything you are saying here is being recorded forever and will show up in google.
Run your business however you want to run it, but the #1 rule in sales is to kiss ass regardless of how much an a-hole the customer is
especially on an internet forum where everyone can see it.
Quote:
I'm sorry for the way you were treated years ago, but I assure you this isn't the way we do things any longer
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Why don't you show you are actually sorry by fixing the situation