The same thing happened to me when I ordered an Eskimo Mako auger last winter. Tried to get it sent to the Edmonton North location. I wait a week and a half before I finally call the store and they tell me to wait another few days. I call back and I get the run around between customer service and the shipping guys. Finally I call the main number in Manitoba, they tell me they ran out of stock (despite the website showing there were still at least 70% left at the time I ordered) but they weren't going to tell me for about another week. Sorry, they say. I complain enough and finally they give me the same deal I would have got on the Mako on the Shark model.
Long story short, I feel your frustration
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