it sounds to me that he did his due diligence. Checked the sign for the height requirements, That indicates the lowest point overhead.
There is a point lower then indicated. It needs to be fixed as does his roof.
I worked for a company who had a truck hit a overpass one day. I know the company had driven under that bridge with the same load 100 times or more.
DOT had a hay day on the driver and company, as did Transportation and Infrastructure.
Our safety guy went out and measured the overpass clearance. it was not what it was signed as. Turns out due to repaving and work done the road height was actually much higher then it was suppose to be. So the Overpass clearance was lower then signed. Lots of back pedaling by all ticket issuing authorities.
Make sure the parking lot pays for your repairs.
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