Telus
Call Telus Customer Service and when you get them on the phone ask to speak to the Loyalty Department.
I have had success in the past dealing with them and twice in the last 2 years I have had my charges reduced while receiving additional services. In each case it did require me agreeing to a 2 year term with my rate guaranteed and frozen for the 2 year term but I have been satisfied with their service, just not the rate increases when they show up and wasn't eager to leave or like you deal with the changing of an email address.
Good Luck,
Phil
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