Wayne,
Keep me posted on their reply. I have had the same problem with the plastic windows. Haven't had the problem with the strap yet, although I'll be buying a few extra cam buckle straps for it as a single strap just isn't cutting it.
Also I am annoyed with the short skirt
![Scared0018](images/smilies/scared0018.gif)
and the lack of velcro on the window coverings (not the actual windows themselves).
All in all I'm satisfied but not blown away.
Starting to think that a few of us on here should get together and design our own tent. Apparently the people that design these things don't actually ice fish....