Wayne,
Keep me posted on their reply. I have had the same problem with the plastic windows. Haven't had the problem with the strap yet, although I'll be buying a few extra cam buckle straps for it as a single strap just isn't cutting it.
Also I am annoyed with the short skirt
and the lack of velcro on the window coverings (not the actual windows themselves).
All in all I'm satisfied but not blown away.
Starting to think that a few of us on here should get together and design our own tent. Apparently the people that design these things don't actually ice fish....