I feel your frustration but think of it this way; If it was Remington they would tell you 5" at 100 yards is "within tolerances" and send you the gun back. At least Ruger is trying to make it right for you, even if it is taking a hell of a long time.
I have bought a few Ruger model 77s in LH the last few years, all of them have shot lights out. Two in 375 Ruger will shoot 1/2-3/4" 3 shot groups with no work to them. Personally, I do not care for the Scout model as I find it very heavy, and an 18" barrel is just plain ineffective on a 308. You might want to get him to try the model 77 in LH. My bet is it will fit him better, weigh less, be better balanced and the 22" barrel will perform far better. He can resell the scout when he finally gets it back.
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