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Old 01-12-2017, 03:24 AM
FishingMOM FishingMOM is offline
 
Join Date: Jul 2010
Location: Calgary
Posts: 9,599
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Try to request to speak with their supervisor. Keep going up the chain as needed and documentation is key.

Then review who you are with do you want a repeat experience in the future.
In the past I had the same issue with intact so I changed to desjardins.
I found they were easier to deal with than my own company after an accident and they were the insurance company at the time for the guy who hurt me
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