Originally Posted by fishpro

Or perhaps they just want to maintain good relations with people and potential customers, and by making a post like this they show they care about the people that contact them. A post like this would show the person that they actually care and result in a positive view of the lodge, while if they weren't called back they may think the lodge didn't care about them and this could eventually result in bad reviews being spread. I think a post like this is a good idea from a business perspective.