I use this auger and I have had it since the first day it was released. My best advice to you is lift the snow/ice out of your hole constantly while you drill down. If the ice is 12" thick for example, clear the hole around 11" and you won't bind up. I have seen this same dilemma with gas augers as well but they deal with the issue better because they have more power. If your problem isn't fixed by doing this, then you definitely have a faulty product.
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