I phone Shaw Direct once a year, (loyalty are the only ones with authority) & get my bill down considerably. Last time I called they upped it a few bucks on my bill so I phoned again & got it lower yet. They are not hard to deal with. They will tell you for 6 mths. Tell them you want it for a year & they will give it to you. And by the way, be nice. Yelling will get you no where. I as well do this with Telus & they have reacted the same way except locked in for 2 yrs. Am very satisfied although phoning is a bit of a pain.
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