Quote:
Originally Posted by madball
Sorry it took a bit to get back to you buddy, I just replied to you. I think 48 hours is a pretty standard response time.
|
First off, I specialise in online marketing channels and fulfilment and setting them up for various companies. In this day and age email and live chat has replaced the phone and 48 hours is no longer an acceptable response time. Same day on a business day is sort of the minimum acceptable. Up to you what service standards you choose but if you are thinking 48 hours as a standard, I can guarantee that isn't going to work out well for you.
Second point, I am not trying to start a major argument but in your PM and your first response to the post above you told me you missed the response from me, which tells me I would never have got an answer without the post in this thread. That excuse I can actually understand much better than the 48 hour answer because no matter how hard everyone tries, mistakes still do happen.
Your PM says you can order them in, I think that's great but why would you not have offered that in your first response. This was my actual point with respect to thinking in terms of what will make the customer happy, rather then just answering the exact question asked.
I wish you all the best for the future.