You can unlock it yourself , if you are with Telus, just dial *611 and enter option 2 and provide your phone IMEI # that can be found in your phone under About tab as follow : settings > General>About . After providing your IMEI number the system will provide you a code that you need to write down and then turn off the phone and put the sim you like to use in and keep tapping on the insert valid sim message it will ask you to enter the unlock code, click inside the box so you can get the keyboard and then enter the code you collected from the system after that it should display a message saying your phone is unlocked . That's all hope you can benefit from that
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