When I was with my Dad's plumbing shop we were BBB members for decades, but when it came down to having to deal with them due to some hysterical client who was making it their personal vendetta to slander us the effort was not worth the useless rating. We dropped the BBB and never had an issue because we had and maintained great relationships with our customers, this person was an anomaly. Everyone in a service industry knows that you can't please everyone all the time, some people are just impossibly picky and they'll be equally miserable to any other service provider that they cross paths with.
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"The trouble with people idiot-proofing things, is the resulting evolution of the idiot." Me
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