Better than my experience with them. My rod (a ts2) was less than 2 years old and the ceramic tip broke.
I emailed rapala explained my situation and asked if they could point me to where I could get the correct size replacement or if they could send me the part and I would gladly pay them for it. All I got was a reply from John rapala saying they don't make that model ts2 anymore. Seemed like he didn't try very hard or cared to help me out. I'm sure they use this same tip on a lot of their other rods.
I ending up taking my tip to wholesale sports and found a replacement metal tip.
Newellknik I'm glad your experience was better but I think it's just luck of the draw with rapala and with many big companies, sometimes you get lucky and get someone who gave a damn and in my case sometimes you don't.
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