That's great that you had a good experience with WSS and posted it for us DarkAisling. WSS is a place that has a long standing and well earned reputation for poor customer service, so someone having a positive experience to share helps us take our own experiences for face value.
I will say this about WSS, the other departments there have made huge gains in their customer service. The typical experience for me in the shoes, fishing, and archery departments was the staff did everything they could to avoid customer contact and were generally unhelpful or rude when I did corner one of them. However in recent months I am frequently asked if I need assistance finding anything and they have been very helpful and friendly when speaking with me. Especially the fly fishing department.
The firearms/hunting department though... Still a really big problem. Although they FINALLY got some restock on their reloading gear.
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