Thanks for posting Jeromeo. As usual, it was worth reading.
Word of mouth has, and always will be, a factor in retail and service industry success. Feedback on this forum is simply another form of word of mouth. For those that will say "but it's different because of the greater exposure it gets from being online" -- good point, but get over it. This is the reality of the world we live in now. Successful retailers will adapt to it and if smart, will benefit from it. The response by Sherwood on this thread reflects that he understands this.
It is natural for loyal customers of Sherwood to react defensively, but to react by attacking Jeromeo for his posting has absolutely no value. If your experiences with Sherwood have been better than Jeromeo's, then great, post them for comparison and consideration.
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