I’ve used Rock auto dozens of times but I’ve been burned twice.
Once, I ordered new headlights for our 2004 Rav4 and the ones that showed up were not for that year of vehicle. Rock Auto said I could return them and they would give me full refund but I had to pay the shipping. When going through them for shipping it was almost the same cost as what the lights were worth. So to me that was just a big FU on their part because I could show them what I had and that the ones they sent were not correct. That’s just plain poor customer service.
So ya, RA is great, unless you need to return something because if what they sent turns out to be an issue on their end they won’t admit what they sent was not the correct part and you’ll pay the shipping. On small items no big deal but on larger items it may not be worth returning the item for refund and that will eat up any future savings you may make by using them.
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