Simply do your best to figure out the part number by yourself (it is amazin what you can find on the intranets these days) and have your make, model and serial number handy and you will probably have what you need in <48 hours.
Call them with a vague description for a part from a rifle model you are not sure of, and you will probably be SoL. How much time do you expect them to spend trying to find the part number for a $3 screw or pin?
I sell some low priced stuff, and I have to check myself to make sure I am not spending so much time on fulfilling a $12 order that I end up working for $2 / hr.
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