I submitted my RPAL/PAL renewal on February 15th. My licences have actually expired while waiting for the process to complete. I have called numerous times, sent them my range licence and it is still waiting to be processed.
You ask the person on the phone what the issue is and all you are told is that it is under review. What a complete joke of a system.
I have actually just emailed a complaint to my MP about this ridiculous process asking him what can be done to change the procedure. It probably wont make a difference but who knows.
I just had to vent.