bass pro shops

[alodar]

Well it only took 2 visits for me to not want to return....... very dismal customer experience in the fly shop

[elnino54]

I work there part time..........What made it so bad for you ?

[gramps73]

The guys in the fly shop.. lol

[alodar]

Originally Posted by gramps73

The guys in the fly shop.. lol

Exactly well this one kid offered no helpful information and i had to stand there for 5 minutes listening to him make fun of this girl and insupt her cuz she was buying peacock feathers and had facial piercings( the 2 werent related) then his utter rudeness to myself and simply asking if theyd pre pinch my barbs for me. I got a "no! That y we sell plires buy some and do it yourself" tfh in edmonton does this for me when requested. But beside the fact a simple sorry we cant do that would have sufficed. So needless to say i spoke to the manager. I also find them higher priced which i could have dealt with until it came with poor customer service..... ill be finding a new fishing shop next time im down this way i might even try to find the fishin hole calgary

[The Great White Hype]

Originally Posted by alodar

Exactly well this one kid offered no helpful information and i had to stand there for 5 minutes listening to him make fun of this girl and insupt her cuz she was buying peacock feathers and had facial piercings( the 2 werent related) then his utter rudeness to myself and simply asking if theyd pre pinch my barbs for me. I got a "no! That y we sell plires buy some and do it yourself" tfh in edmonton does this for me when requested. But beside the fact a simple sorry we cant do that would have sufficed. So needless to say i spoke to the manager. I also find them higher priced which i could have dealt with until it came with poor customer service..... ill be finding a new fishing shop next time im down this way i might even try to find the fishin hole calgary

I am not surprised you got a no, honestly, i wouldn't do it for you either. You must be something lazy to not be able to pich your own barbs. GET REAL.

Of course the service level will not be to the level TFH, as they are literally 15-20 times the size... And have you seen the crowds>??

[claytonass]

Originally Posted by alodar

Exactly well this one kid offered no helpful information and i had to stand there for 5 minutes listening to him make fun of this girl and insupt her cuz she was buying peacock feathers and had facial piercings( the 2 werent related) then his utter rudeness to myself and simply asking if theyd pre pinch my barbs for me. I got a "no! That y we sell plires buy some and do it yourself" tfh in edmonton does this for me when requested. But beside the fact a simple sorry we cant do that would have sufficed. So needless to say i spoke to the manager. I also find them higher priced which i could have dealt with until it came with poor customer service..... ill be finding a new fishing shop next time im down this way i might even try to find the fishin hole calgary

Howdy yall hows it going , i am the associate that this liar talked to, he is completly full of it. First off the young girl that i was helping (not making fun of) was buying about $300 worth of feathers for a home based jewerly buissness she has, why would i insult a customer that was buying a basket full of hackle, peacock feathers and such. Then the so called customer "alodar" who claims was waiting for service, if he means that looking through the flies as waiting , yea no , came up to me and asked to pay for the two flies he had picked out for fishing the bow river that weekend total cost of like $4.26 and i quote said hey can you pinch my barbs (did not say please) just demanded that i pinch them for him. I asked him why he could not do it himself (cause all real fishermen have pliers with them for fishing) , all he said was that he did not have any pliers with him because he was from edmonton (some excusse eh) so i told hinm that we sell pliers and barb crushers, he didnt want any so i told him NO because it is not our job to pinch barbs, if he said please that would have been a different story but no , he just assumed that its my job to bend over backwards for a rude customer, back to the blog he got mad at me cause i would not pinch the barbs so he stormed out of the shop didnt take his recipt i asked him if he wanted it and he told me off walked out and complained to the first associate that he saw, thinking that just any associate was a manager. We help the people that we can but if you are rude dont bother coming in and please dont lie just because you left your pliers at home or are just to lazy to do it yourself.

Thanks yall for listening, "claytonass"

[chubbdarter]

oh boy thats a heck of a first post.....welcome to AO

[Daceminnow]

Originally Posted by claytonass

Howdy yall hows it going , i am the associate that this liar talked to, he is completly full of it. First off the young girl that i was helping (not making fun of) was buying about $300 worth of feathers for a home based jewerly buissness she has, why would i insult a customer that was buying a basket full of hackle, peacock feathers and such. Then the so called customer "alodar" who claims was waiting for service, if he means that looking through the flies as waiting , yea no , came up to me and asked to pay for the two flies he had picked out for fishing the bow river that weekend total cost of like $4.26 and i quote said hey can you pinch my barbs (did not say please) just demanded that i pinch them for him. I asked him why he could not do it himself (cause all real fishermen have pliers with them for fishing) , all he said was that he did not have any pliers with him because he was from edmonton (some excusse eh) so i told hinm that we sell pliers and barb crushers, he didnt want any so i told him NO because it is not our job to pinch barbs, if he said please that would have been a different story but no , he just assumed that its my job to bend over backwards for a rude customer, back to the blog he got mad at me cause i would not pinch the barbs so he stormed out of the shop didnt take his recipt i asked him if he wanted it and he told me off walked out and complained to the first associate that he saw, thinking that just any associate was a manager. We help the people that we can but if you are rude dont bother coming in and please dont lie just because you left your pliers at home or are just to lazy to do it yourself.

Thanks yall for listening, "claytonass"

welcome. that sounds like some interesting jewelry, can you tell us more. my wifes birthday is around the corner. thanks.

[Dust1n]

Originally Posted by claytonass

Howdy yall hows it going , i am the associate that this liar talked to, he is completly full of it. First off the young girl that i was helping (not making fun of) was buying about $300 worth of feathers for a home based jewerly buissness she has, why would i insult a customer that was buying a basket full of hackle, peacock feathers and such. Then the so called customer "alodar" who claims was waiting for service, if he means that looking through the flies as waiting , yea no , came up to me and asked to pay for the two flies he had picked out for fishing the bow river that weekend total cost of like $4.26 and i quote said hey can you pinch my barbs (did not say please) just demanded that i pinch them for him. I asked him why he could not do it himself (cause all real fishermen have pliers with them for fishing) , all he said was that he did not have any pliers with him because he was from edmonton (some excusse eh) so i told hinm that we sell pliers and barb crushers, he didnt want any so i told him NO because it is not our job to pinch barbs, if he said please that would have been a different story but no , he just assumed that its my job to bend over backwards for a rude customer, back to the blog he got mad at me cause i would not pinch the barbs so he stormed out of the shop didnt take his recipt i asked him if he wanted it and he told me off walked out and complained to the first associate that he saw, thinking that just any associate was a manager. We help the people that we can but if you are rude dont bother coming in and please dont lie just because you left your pliers at home or are just to lazy to do it yourself.

Thanks yall for listening, "claytonass"

Its funny how hes fishing and he dosent carry pliers to remove hooks inside of there mouths of something else.
I do also leave my pleirs at home but if my barbs arnt pinich i switch the trebles off another hook.
still i guess its all about attatude when you go in there.
the young guy i talked to he was pretty nice he didnt know how to awnser my questions but its ok he tried not everyone knows everything but im happy with BPS service for the most part. and when your on the water theres always people who are more then happy to help you. except if your a spin fisherman talkin to a fly fisherman i always get differnt attatudes....but thats just me.

[chubbdarter]

Originally Posted by claytonass

Howdy yall hows it going , i am the associate that this liar talked to, he is completly full of it. First off the young girl that i was helping (not making fun of) was buying about $300 worth of feathers for a home based jewerly buissness she has, why would i insult a customer that was buying a basket full of hackle, peacock feathers and such. Then the so called customer "alodar" who claims was waiting for service, if he means that looking through the flies as waiting , yea no , came up to me and asked to pay for the two flies he had picked out for fishing the bow river that weekend total cost of like $4.26 and i quote said hey can you pinch my barbs (did not say please) just demanded that i pinch them for him. I asked him why he could not do it himself (cause all real fishermen have pliers with them for fishing) , all he said was that he did not have any pliers with him because he was from edmonton (some excusse eh) so i told hinm that we sell pliers and barb crushers, he didnt want any so i told him NO because it is not our job to pinch barbs, if he said please that would have been a different story but no , he just assumed that its my job to bend over backwards for a rude customer, back to the blog he got mad at me cause i would not pinch the barbs so he stormed out of the shop didnt take his recipt i asked him if he wanted it and he told me off walked out and complained to the first associate that he saw, thinking that just any associate was a manager. We help the people that we can but if you are rude dont bother coming in and please dont lie just because you left your pliers at home or are just to lazy to do it yourself.

Thanks yall for listening, "claytonass"

hey clay....is that barb crusher a special tool or just a fancy name for pliers, if it special does it do small fly hooks?
thanks

[alodar]

Originally Posted by claytonass

Howdy yall hows it going , i am the associate that this liar talked to, he is completly full of it. First off the young girl that i was helping (not making fun of) was buying about $300 worth of feathers for a home based jewerly buissness she has, why would i insult a customer that was buying a basket full of hackle, peacock feathers and such. Then the so called customer "alodar" who claims was waiting for service, if he means that looking through the flies as waiting , yea no , came up to me and asked to pay for the two flies he had picked out for fishing the bow river that weekend total cost of like $4.26 and i quote said hey can you pinch my barbs (did not say please) just demanded that i pinch them for him. I asked him why he could not do it himself (cause all real fishermen have pliers with them for fishing) , all he said was that he did not have any pliers with him because he was from edmonton (some excusse eh) so i told hinm that we sell pliers and barb crushers, he didnt want any so i told him NO because it is not our job to pinch barbs, if he said please that would have been a different story but no , he just assumed that its my job to bend over backwards for a rude customer, back to the blog he got mad at me cause i would not pinch the barbs so he stormed out of the shop didnt take his recipt i asked him if he wanted it and he told me off walked out and complained to the first associate that he saw, thinking that just any associate was a manager. We help the people that we can but if you are rude dont bother coming in and please dont lie just because you left your pliers at home or are just to lazy to do it yourself.

Thanks yall for listening, "claytonass"

Thats hillarious i like your hollywood version of what happened. Exactly what did i say when i "told you off" haha actually after a second thought i dont care im not the only person who thinks you have inadequate service so you can tell people whatever you want im sure your future as a retail sales associate will come to an abrupt end sometime soon good luck with your future.

[elnino54]

Originally Posted by gramps73

The guys in the fly shop.. lol

Thx Corey..........

[tasco]

I was at Bass pro the other day, snooping at fish finders. I did not make my way to the fly section. But the guy at the fish finder section was very informative chatted him up for 1/2 an hour, did not even buy anything this time around. They also had a boat license booth there so, I got myself one of those. I like that store. I could go broke there in a hurry if I did not have any self control. I find the service there excellent, at least from those I have talked to.

I imagine every store has 1 or 2 people working that should not be employed. I just walk away from those clerks that I do not want to deal with.

[j3006]

whole sale sports.

Everytime I go there the sale people are like used car salesmen; always there.

Except for there gun counter, that sucks.

I live in Airdrie and visit BPS ALOT and always had not bad service; but some of the people have NO knowlege of the items they are selling.

It is all about the training. My experience is ask the old guys there. They know a thing or too.


Cheers.

[Lambo]

Sorry to add fuel to the fire but I'd have to agree with the lack of service at BPS. I went there last week looking to buy the I-pilot trolling motor. 3 sales guys behind counter stood there chatting with one another about the hockey game while another customer and I waited for service. When one of the guys finally offered to help, he either didn't know anything about the I-pilot or he didn't care to try to sell one so I left. Went to Fishin Hole and bought the Terrova I-Pilot and an onboard charger from Kelly. Kelly really knows his sh!t when it comes to boat electronics. I was able to make an informed decision and walked out of the store happy. Can't wait to use it on the water!

[32-40win]

I've come to the conclusion that if I see something interesting in a box store like Basspro or Wholesale, that I could use some info on, I will ask once of whoever is there. About 1/2 of the time I will get a decent answer. Then I go home and do some research on it, and make a decision there. Then go back to 2 or 3 stores and get the one with the best price, or go and buy it on the internet, if I can get a good deal that way.
In most cases I try to make sure I know what I want, what I need to know about it and what I am willing to pay for it before I go there. It saves a lot of time with dealing with people who are supposedly being paid to work there and sell something.
Or just go to a place that is actually more specialized in the product to start with.

[bobalong]

Originally Posted by Lambo

Sorry to add fuel to the fire but I'd have to agree with the lack of service at BPS. I went there last week looking to buy the I-pilot trolling motor. 3 sales guys behind counter stood there chatting with one another about the hockey game while another customer and I waited for service. When one sof the guys finally offered to help, he either didn't know anything about the I-pilot or he didn't care to try to sell one so I left. Went to Fishin Hole and bought the Terrova I-Pilot and an onboard charger from Kelly. Kelly really knows his sh!t when it comes to boat electronics. I was able to make an informed decision and walked out of the store happy. Can't wait to use it on the water!

Kelly is an avid angler, and uses a lot of the equipment he sells, this always makes a huge difference. Now if he would just put a steering wheel on his boat...............

[gramps73]

Originally Posted by elnino54

Thx Corey..........

Wow never thought it would have been the guys in the fly shop, I have shop this store more then once matter a fact I was given a preferred rewards card.
I must say out of the box stores Bass is my fav.

[Ken07AOVette]

I noticed the same thing the last time at bps, in the fly area. The young guys stood there chatting, hardly even answered anyones questions. I will try again tomorrow.

The best cs I have had in a long time was at wss south Edmonton last time, the clerk almost ran to get the things I asked for, had a neat pile of stuff for me when he was done, perfect service. I was trying to outfit for a Chans chromy.

[Dust1n]

Originally Posted by elnino54

I work there part time..........What made it so bad for you ?

Iv been there lots of times iv had good service i asked him a few questions he awnsered em as best as he could and i was satified.
too bad they fired that asian guy he knew his stuff..

[alodar]

Originally Posted by Fish Hunter7

Iv been there lots of times iv had good service i asked him a few questions he awnsered em as best as he could and i was satified.
too bad they fired that asian guy he knew his stuff..

First time was good second time bad it was not the same people first time it was 2 gentlemen in their mid thirties or older answered all of my questions and gave me a few tips and were very polite second time young fellow and bad experience. So im 50/50 good and bad. Thats not a good sign ill shop elsewhere

[alacringa]

Just FYI...threads complaining about service at sporting goods stores tend to get shut down pretty quickly.

With that being said, things will vary from store to store, and from visit to visit. I have found that the BPS fly shop employees tend to stay in a group at the counter, and you don't really get more than a casual comment from them; in addition, their prices are a bit high, and their selection a bit low. The WSS fly shop, on the other hand, provides consistently friendly service, reasonable prices, and pretty good selection. I have other opinions of other departments in each of these 2 stores -- WSS is strong in some departments; and BPS is strong in others. You just have to be prepared for that.

[alodar]

Originally Posted by alacringa

Just FYI...threads complaining about service at sporting goods stores tend to get shut down pretty quickly.

With that being said, things will vary from store to store, and from visit to visit. I have found that the BPS fly shop employees tend to stay in a group at the counter, and you don't really get more than a casual comment from them; in addition, their prices are a bit high, and their selection a bit low. The WSS fly shop, on the other hand, provides consistently friendly service, reasonable prices, and pretty good selection. I have other opinions of other departments in each of these 2 stores -- WSS is strong in some departments; and BPS is strong in others. You just have to be prepared for that.

Good info thx. Ill have to check em out next trip perhaps

[BiggDirty]

I've had great service everytime I've gone to Fish Tales. You might want to give them a try next time your down.

[onthefly]

I don't want to make excuses for bad service or defend it but it's a reality in retail, particularly big box retail. BPS has over 200 employees to run that store, you don't think a few of them have zero customer service or retail experience, are 18 years old & have other things on there mind some times (like what hockey games are on & where's the party tonight) or are having a bad day. That place is zoo some times, they work evenings/wkends, the wages are low (retail does not pay much above min wage) and associates don't always get there breaks or lunch's when it's crazy and there short handed. If they could hire all there staff like the guy w/ 1 arm in fishing (I think his name is Al, he's great!) I'm sure they would but they are likely just looking for anyone sometimes to replace the person who quite w/ no notice or stopped showing up.
Ive worked in retail before I am glad I did because it gives me a much different perspective as the customer and what it's like on the side of things. For these reasons the independent fly shops and small stores like TFH have a huge advantage and always will, hence why they will never go out of business to big box retailers like BPS and Cabelas. On that note; for those of you think you wont happen to deal w/ the wrong associate at the wrong time at Cabales and have a bad shopping experience than your crazy, they will deal the same issues as BPS I mentioned above.
All that said I have had some great service in the flyshop at BPS and they have some very helpful knowledgeable staff. Sounds like you happen to be there when a younger guy (I only say that because the guys in the flyshop are mature and older that I have seen) was in the shop who for all we know works in apparel but was covering in there for a sick call.
Again not making excuses for them or saying it was ok to have the service you got but just keep an open perspective... I wouldn't say it's fair to conclude there service or flyshop sucks because of it. Now price and selection... That's a little more black and white which is easier to define.