My experience early this summer was as follows:
Camper's village does nothing and was less than helpful when I called this summer about my Norseman tent (which they used to sell and were listed as service). The folks at Calgary Tent and Awning wanted nothing to do with me and told me flat out we don't want to deal with wall tents?? Then there was Airdrie Canvas, who had my tent ready in a matter of days and were only too happy to have my business especially when they found out I was a hunter. They took me out back, rolled out my tent, showed me every stitch, showed me the zippers and how to make sure they did not get buggered up again and asked if it everything was OK. When I got the bill at the front desk I thought maybe I should pay twice as I felt like it was a lot of work for the small fee. So then I looked around the shop and found a new tarp for my tent and bought it and few other things as well to round it out (specifically for 14x16 tent with rope around the edge and fits my tent like a glove
) . And that was my experience getting my tent repaired...