Update - Marcum - Blue screen of Death - Fix'd

[huntsfurfish]

Originally Posted by Zip-in-Z

Got the following e-mail from Mike this morning, the "Blue Screen of Death" was a driver board for $45.00. He said it's the interface between the Sony camera & the monitor. I gave the O.K. my units being repaired & shipped from Minneapolis either today or tomorrow. I asked about upgrading to a newer model, he said ... n.o. - no, they don't do that. He also mentioned I get 1 year warranty on the entire camera, so that's comforting. Shipment via USPS so no brokerage or customs no duty fees when it gets delivered. I'll be watching my mail box in anticipation.



Z-Z



Hello, The unit needs a driver board. We need payment of $80 before we can make any repairs. (It’s $45 for the driver board and $35 for shipping.) Call us at 888-778-1208 to make that payment.

Thanks
Mike Mesch
Customer Service
MarCum Technologies
888-778-1208
service@marcumtech.com




.

Sounds good, glad they now ship USPS.

[Zip-in-Z]

Originally Posted by bwackwabbit

I'll expect to see you sporting $80 worth of Marcum hats and hoodies next time we get out...lol.

Good news and warranty to boot.

No luck on the promo wear .... however, the 1 year warranty, to January 2015 will be a blessing on a 3 year old system.



Z-Z

[Zip-in-Z]

Canada Post delivered my camera yesterday, opened up the box & Marcum upgraded the power cable & included a new charger everything works like new.

For the $45.00 plus return shipping, I'm very pleased with the after sales service.



Z-Z

[bwackwabbit]

That was quick!

[CanadianBadass]

Originally Posted by Zip-in-Z

Canada Post delivered my camera yesterday, opened up the box & Marcum upgraded the power cable & included a new charger everything works like new.

For the $45.00 plus return shipping, I'm very pleased with the after sales service.



Z-Z

That Mike Mesch from Marcum has outstanding customer service and should be writing the hand book on how to satisfy a client !

Marcum has always come thru for me !

[Jamie Black R/T]

I just slapped down the cash and picked up an LX9...im glad to hear they will stand behind the customer should I have any issues

[huntsfurfish]

Marcum has great customer service!

[Supergrit]

I just had this happen to me. The video connection on the screen I slowly pulled it out while the unit was powered then the camera worked. If the connection is pushed in all the way the pins for the video do not make connection. At least this was the fix for mine the problem looks exactly the same.

[Zip-in-Z]

Originally Posted by Supergrit

I just had this happen to me. The video connection on the screen I slowly pulled it out while the unit was powered then the camera worked. If the connection is pushed in all the way the pins for the video do not make connection. At least this was the fix for mine the problem looks exactly the same.

Interesting fix, however, that shouldn't happen. Try some electronic anti-oxidant compound on each terminal, I used it on my Marcum as well, on all my sat-dish connections, this compound ensures you have a good conductivity and should solve your problem.

In addition, had my unit out 4-5 times this ice season & it's still working like new & my DIY camera head fix, is just fine, no more moisture inside the lens.



Z-z