New RELM website

[nast70]

Here's the goods on the new RELM website....





Message from Alberta Environment and Sustainable Resource Development

Important Information
ReLM 2 launches this month
After 16 years with the same sportfishing and hunting licensing system, the first phase of transition to a new system, ReLM 2, will begin on March 16, 2014. Provided by ACTIVE Network, the system will offer new and enhanced features as well as a new look and feel.
ACTIVE Network is a leading provider of activity and participant management solutions. It currently delivers fisheries and wildlife licensing services in over 23 jurisdictions across North America, including Saskatchewan and Ontario.
The new system is designed for convenience and ease of use, so we expect the transition to be straightforward. However, all licensing services between March 13 and March 16 (inclusive) will be unavailable as we transfer to the new system.
If you have previously purchased a licence online, you will need to re-register your WIN and password.
Key events
March 13 At 12:00 a.m. (midnight March 12), AlbertaReLM goes offline to begin changeover to new system
March 13–15 (inclusive) No licensing sales available
March 15, 5:00 p.m. Help desk reopens – number remains as 1-888-944-5494
March 17, 9:00 a.m. The ReLM 2 licensing system and AlbertaReLM (website) go live
April 8–May 1 Special walleye draw applications may be purchased online at www.albertarelm.com or at an Issuer for $3.04 (plus GST)

May 9, 2014–
March 6, 2015 Special walleye licences available for purchase online at www.albertarelm.com. Paper tags and wires available at local district offices
What will not change
• You can purchase WIN Cards and licences and apply for draws online through www.albertarelm.com or at an Issuer
• The help desk number for all inquiries (including draw question inquiries) remains as
1-888-944-5494
• Help desk hours are seven days a week from 6:00 a.m. to midnight (mountain time)
• WIN Card holders can either go online or visit an Issuer to purchase all fishing and hunting licences
• No new fees will be charged
What will change
• Interactive voice response (1–900) phone sales will be discontinued
• AlbertaReLM, as a self-service e-commerce solution, will offer multiple licence purchases and shopping cart features
• The new system is flexible and will make it easy to add new services relating to the management and allocation of Alberta’s fisheries and wildlife resources
• Hunters and anglers will have new, robust harvest survey tools, enabling the collection of harvest and effort information
• The tag colour will change from yellow to BRIGHT GREEN. Yellow tags are no longer valid – please destroy any left over from past seasons. For licences purchased online that require tags, they can be picked up at local district offices
• Hunters who have submitted heads for chronic waste disease testing and require results should call:
• In Edmonton: 780-638-3578
• Toll free in Alberta: 310-0000 + office area code + telephone number
• Cellular:
• Roger's Wireless: *310 + office's area code + telephone number
• Bell and Telus: #310 + office's area code + telephone number
Transition phases – highlights
For the 2014/15 season, specific licensing and services will progressively come online to meet seasonal demand. Complete hunter and angler information and purchase history will not be available until the end of Phase 4.
Phase 1 – March 16, 2014
• Sportfishing licences, WIN Card purchases, spring bear, turkey, wolf and all associated licences and certificates will be available for purchase
• WIN profiles with name, address, email, ID and phone number will be available
Phase 2 – starting mid-April 2014
• Current draw priority information available
• May – licence history available for 2012 and 2013
• All draw applications available
Phase 3 – July/August 2014
• Disease (chronic wasting disease) and Game Harvest Survey functionality released
Phase 4 – Fall 2014
• Access to all licence purchase history information will be available
Frequently asked questions
When can I start using the new system?
A. You can begin using the new system on March 16, 2014.
How will tags be printed?
A. Tags will be essentially be the same as current online tags – on rolls and numbered, with adhesive and instructions to affix printed on the reverse. Preprinted tags will be provided at no cost. In 2014, tags will change from yellow to BRIGHT GREEN. You must complete the required areas on the tag.
Is there a support or help desk number I can call if I need assistance?
A. Yes, the same number used for support in the past will continue to be used: 1-888-944-5494.
Will I still be able to purchase online?
A. Yes, purchases are available both online and at Issuer locations.
Do I still need a WIN Card?
A. Yes, the WIN Card will remain a requirement of the licensing system for licence purchases.
Is the WIN Card changing?
A. No, the current WIN Card, with a 10-digit number, remains the same.
Once a new WIN Card or a renewal is applied for, how long does delivery take?
A. Expect delivery within approximately 20 days of ordering.
Links
https://www.albertarelm.com
http://mywildalberta.com
Other resources
Alberta Hunting Regulations publication
Alberta Sportfishing Regulations publication

[thumper]

I've used the ACTIVE System when purchasing Saskatchewan licences. If you phone them, one of the first things they ask for is your "ZIP Code", and know nothing but the printed material they have in front of them.
For routine transactions, they seem fine, but if you have any questions - they're clueless!

[Dunezilla]

Yep per I got the same email.