Excellent Experiance @ WSS Calgary Gun Counter (Thanks Terance!)

[DarkAisling]

I made my way down to WSS nice and early this morning: for my first trip to their gun counter. I've heard so many complaints about the gun counter there (from forum members and my father), that I was more than a little apprehensive about what I was going to encounter. I knew, however, that no where else in town could help me with what I was looking for as I'd already phoned around.

As I knew it was going to be a lengthy visit---I was planning on purchasing my first pistol, and I was not firmly decided on what model of Buck Mark I wanted---I was there just before the store actually opened. I wanted to beat the rush, and make sure that my indecision didn't hold up anyone who knew what s/he wanted from making a quick purchase.

When the store opened and I made my way to the gun counter I was quickly and warmly greeted by Terance (smaller red-haired gent). He showed me the Buck Marks they had in stock: two models, both of which I was interested in based on the reading I had done. I strongly prefered the appearance of one of them, however, and as that isn't the most imporant thing to base a purchase on, Terance worked with me to help me critically assess which was the better choice for me. He listened to my impressions of feel and fit, and he gave his impressions. As I felt quite strongly that the pistol I liked the look of better also fit my hand better, he examined the guns quite closely to determine what physical differances between them would account for the differances in fit and feel. There were differances, so it wasn't all in my head. He peppered our exchange with tips on marksmanship, and other bits and pieces of useful information (and a little bit of general BSing, which is always welcome).

The whole process from the time I walked in to when I walked away from the till took around an hour (and I am thankful that no one appeared to be held up from making their own purchases while Terance worked with me, the counter was pretty quiet and the volume was easily managed by the other staff). The service he gave me was easily on par with---and maybe even exceeded---the service I recieve at the Fishin' Hole . . . which I honestly didn't think was possible for any other retail establishment. I can honestly say that WSS will be my first stop for firearms and related items in the future.

While she won't be home until this coming week, here's my new pistol:
http://www.browning.com/products/cat...51&type_id=429

[WayneChristie]

chicks with guns! nice looking piece

[Grizzled]

Either you got lucky or there is something to be said to being there before they open and catching them before they go stupid....

[elkhunter11]

I am glad that you received good service, I actually canceled an order from WSS yesterday. The order was placed over a month ago, two weeks later, they called and told me that they didn't have one item in stock. I told them to ship what they had, then yesterday, with the possibility of a postal strike coming, I called to see if the order had been shipped. I was told that it hadn't been shipped, but now another item was out of stock. I told them to cancel the order, then sent an e-mail to the customer service department, explaining the situation. I received an e-mail later that day apologizing for the poor service, and telling me that more stock was on the way, and asking me to give them another chance. If they had bothered to respond as quickly when there were issues with the order, I might still consider placing future orders with them, but this was the third time that this type of thing had happened to my orders.

[greylynx]

Almost the identical story with me that EH11 made.

They keep blaming the inventory system.

Any inventory control system that is down for over seven months would have some pretty high managment sent out the door.

But this is the CO-OP and I better not say anything bad about it.

Cabalas US overhauled their inventory system last October. They were up and going 4 days and had 90 percent of customer ordering problems resolved within 10 days, which met management's goal.

[gitrdun]

Cool, WFC?