How much Attention do you pay to what you are being charged.

[Dean2]

I have started paying much closer attention to what I am charged by the computers that are now in every store, restaurant and retail outlets. Over the past 3 years I have consistently found errors on these supposedly foolproof computers. It isn't just items with the wrong price attached to the bar code, it is discounts that don't calculate correctly, a string of charges that don't add up correctly, rewards points that aren't put onto the account and hidden surcharges that are not itemized on the bill.

I would estimate that at least 15% of the receipts I have looked at have errors on them. The latest one was today and it was out 30%. The purchase totaled $5.68 plus GST and came out of the computer at 7.84. Overall $2 is not a lot of money but if they get away with that on a couple of hundred customers a day, that is some serious coin. On top of that I have found other receipts where the errors are not just 10 or 20 dollars; I recently had one Canadian Tire bill where the error was over $300.

The most annoying part is the twenty somethings on the tills just want to argue that this is what the computer says, it must be right. I have often had to get quite heated to get them to call a supervisor over to correct the situation. The number of places where the clerks just want to argue with you rather than try and listen to what the customer is saying is mind boggling.

My suggestion, pay close attention to what you are being charged in restaurants and retail outlets. You will be amazed how often they are overcharging you. I originally thought it was accidental but it is common enough I am beginning to wonder.

[lannie]

How often are you under charged? Percentage? The 15 % includes both under and over charges?

[Joe Black]

CT is real bad for that, when they have those sale stickers on the isle. i've had to go and get the sticker as proof on two different occasions. one time, they took the sale sign and just threw in the garbage at the till while i stood there. guess to much of a hassle to change it in the computer to match.

Any other store that has stuff on sale also needs to be checked. i just look at the register as its gets rung through.

[Bigwoodsman]

Stopped in at Peppers Truck Stop a couple of weeks back for bait and a coffee.

Grabbed a package of maggots, a package of mealworms, and a tray of smelts, along with a medium coffee. Run through the till 47.00 plus change. I usually just tap and go, but 47.00. They doubled everything but the coffee.

BW

[owlhoot]

I try and add up the approximate total on my way to the till, if our totals don't match I will ask why, Its hard to do with a lot of items,

[Skoaltender]

Originally Posted by Bigwoodsman

Stopped in at Peppers Truck Stop a couple of weeks back for bait and a coffee.

Grabbed a package of maggots, a package of mealworms, and a tray of smelts, along with a medium coffee. Run through the till 47.00 plus change. I usually just tap and go, but 47.00. They doubled everything but the coffee.

BW

You go to peppers and you don’t get the pepperoni in the cheese bun?!? What he hell us wrong with you!!

[Rastus]

Went to TSC Store a few years ago and bought some grass seed or something and they overcharge me. The item was right at the checkout for $18.00 and I was charged $36.00 because someone had never put the new price in. When I argued with the cashier and told them the item was right in front of him, he said I would have to go back to the Customer Service Desk, I went back and stood in line until it was my turn and argued with them until they sent a store employee with me to the item which was next too the cashier. When he looked at the item and my receipt and said in a voice that could be heard that I had been overcharged. By this time I had been in the store a good hour I went back and they were going to issue me a credit for $18.00, I said issue me a credit for everything, about $200.00 worth and I have never been back since.

[Twisted Canuck]

Originally Posted by Joe Black

CT is real bad for that, when they have those sale stickers on the isle. i've had to go and get the sticker as proof on two different occasions. one time, they took the sale sign and just threw in the garbage at the till while i stood there. guess to much of a hassle to change it in the computer to match.

I have found CT notoriously bad for this as well, now when I grab something that is on a good 'clearance price', I always take pictures of the item and the price, with clearance tag shown....saved me having to do their job on a number of occasions and run back to the aisle in question, while the line up of annoyed people look at me like I'm a time wasting penny pinching unprintable person...which I actually kinda am. CT really needs to shape up though.

As an aside, I do watch my receipts pretty closely and have often caught errors. My wife, not so much. She went to Mucho Burrito one day while she was out, figured she'd grab me something for supper as she had been busy, ran the credit card and left. A week or so later, I'm looking at my accounts online, and notice my balance is unusually high on one of my cards. I open it up, and there is a charge from Mucho Burrito for....$18,897.37......??

I called them, and they had been expecting my call. The total on the order was actually only $18.89, but somehow the girl at the counter had made a slight error. I told them I could have flown to Cabo First Class and got a better Burrito for a lot less money than that. They reversed total charge, and didn't charge me for the meal, but it had to go through their corporate office in Edmonton...All was good. Now my wife pays closer attention.

The one that I like is when the computer isn't making the 'mistake', but rather a clerk at a convenience store. You give them cash, and they 'accidentally' short your change $5 or $10, really casually like and quickly turn to help the next customer. Then they look at you all offended when you call them out on it. I've never failed to get the correct change back (actually saw it come out of a back pocket once!)....and I've never received an apology for the 'mistake' yet. There is a pattern to those type of mistakes I have noticed, but I'm not getting into that...because I know better than to open certain cans of worms.

[smith88]

Originally Posted by Twisted Canuck

I have found CT notoriously bad for this as well, now when I grab something that is on a good 'clearance price', I always take pictures of the item and the price, with clearance tag shown....saved me having to do their job on a number of occasions and run back to the aisle in question, while the line up of annoyed people look at me like I'm a time wasting penny pinching unprintable person...which I actually kinda am. CT really needs to shape up though.

As an aside, I do watch my receipts pretty closely and have often caught errors. My wife, not so much. She went to Mucho Burrito one day while she was out, figured she'd grab me something for supper as she had been busy, ran the credit card and left. A week or so later, I'm looking at my accounts online, and notice my balance is unusually high on one of my cards. I open it up, and there is a charge from Mucho Burrito for....$18,897.37......??

I called them, and they had been expecting my call. The total on the order was actually only $18.89, but somehow the girl at the counter had made a slight error. I told them I could have flown to Cabo First Class and got a better Burrito for a lot less money than that. They reversed total charge, and didn't charge me for the meal, but it had to go through their corporate office in Edmonton...All was good. Now my wife pays closer attention.

The one that I like is when the computer isn't making the 'mistake', but rather a clerk at a convenience store. You give them cash, and they 'accidentally' short your change $5 or $10, really casually like and quickly turn to help the next customer. Then they look at you all offended when you call them out on it. I've never failed to get the correct change back (actually saw it come out of a back pocket once!)....and I've never received an apology for the 'mistake' yet. There is a pattern to those type of mistakes I have noticed, but I'm not getting into that...because I know better than to open certain cans of worms.

Wow that is some transaction limit you have on your card

[Twisted Canuck]

Originally Posted by smith88

Wow that is some transaction limit you have on your card

Yes, it certainly is. I have built three houses using a couple different cards to charge all materials on, really racked up the Airmiles doing that. The limit reflects how I use it, and how I pay the balance in full every statement. They love to increase my limit without letting me know. I let them, makes no difference to me. Any disputed charges or fraudulent charges (those have happened) are very quickly reversed and dealt with. They like me.

[dicknormal]

Originally Posted by lannie

How often are you under charged? Percentage? The 15 % includes both under and over charges?

All the honest people that are under charged are who make up the long lines at customer service. They complain the most. lol

[MountainTi]

Originally Posted by lannie

How often are you under charged? Percentage? The 15 % includes both under and over charges?

Every single time I have been overcharged is usually due to missing the sale price. Never been undercharged that I ever remember

[Redfrog]

People make mistakes. Apologize, fix it and move on. Unfortunately that is a concept lost on out local IGA. If I spend more than 30 bux there I can be assured of an error of at least a couple bux. Argue about, charge the correct price and move on to the next customer. Trouble is it is not rectified in the computer so overcharges continue until someone else complains.
Head office says policy to give the item no charge when a computer error is made. Local IGA says 'We no do that".
Flyer products are either not available because "We no order that". Or it's mislabeled or misplaced.

Tough on the consumer when it's the only game in town.

[58thecat]

Do it all the time, pay attention, after all it is your hard earned cash and if you don't after 50 years or so well you could have a lot of mad money to enjoy....but people are generally too lazy to pay attention, just like investing, too lazy.....to pay attention.....but we now have smart phones to correct all.

[AndrewM]

Originally Posted by Redfrog

People make mistakes. Apologize, fix it and move on. Unfortunately that is a concept lost on out local IGA. If I spend more than 30 bux there I can be assured of an error of at least a couple bux. Argue about, charge the correct price and move on to the next customer. Trouble is it is not rectified in the computer so overcharges continue until someone else complains.
Head office says policy to give the item no charge when a computer error is made. Local IGA says 'We no do that".
Flyer products are either not available because "We no order that". Or it's mislabeled or misplaced.

Tough on the consumer when it's the only game in town.

You forgot the expired items still on the shelf! haha

[Redfrog]

Originally Posted by AndrewM

You forgot the expired items still on the shelf! haha

Yep, Most stores have a produce section they have a compost section.

[FCLightning]

Originally Posted by lannie

How often are you under charged? Percentage? The 15 % includes both under and over charges?

I have never been undercharged. Lots of times sale items do not come up sale price. Many times shelf price is different than till price. Not all retailers ascribe to the voluntary code of practice https://www.retailcouncil.org/scanne...accuracy-code/ CT is one that has signed on - but certainly doesn't stop them from inaccurate pricing.

[bat119]

You must be diligent, store prices are constantly changing, employees forget to take or put up signs and price tags I've caught mistakes on several occasions.

[Dean2]

Originally Posted by lannie

How often are you under charged? Percentage? The 15 % includes both under and over charges?

I have been undercharged quite a few times. I ALWAYS try to get them to charge me the correct amount. When they INSIST the computer is right I have even gone to a manager to straighten it out but after a couple of those I now call it good enough at the clerk level and quit arguing. Only willing to try and help them out so far, my time has value. If they are overcharging me I don't care how much they insist the computer is right, I will push it till they correct the error.

[AndrewM]

Originally Posted by Dean2

I have been undercharged quite a few times. I ALWAYS try to get them to charge me the correct amount. When they INSIST the computer is right I have even gone to a manager to straighten it out but after a couple of those I now call it good enough at the clerk level and quit arguing. Only willing to try and help them out so far, my time has value. If they are overcharging me I don't care how much they insist the computer is right, I will push it till they correct the error.

Do you push them on the scanning code of practice to make sure you are rewarded for the errors you find?

[lannie]

Originally Posted by Dean2

I have been undercharged quite a few times. I ALWAYS try to get them to charge me the correct amount. When they INSIST the computer is right I have even gone to a manager to straighten it out but after a couple of those I now call it good enough at the clerk level and quit arguing. Only willing to try and help them out so far, my time has value. If they are overcharging me I don't care how much they insist the computer is right, I will push it till they correct the error.

I have been undercharged less often as I've been overcharged but always point out the mistake either way. Good on you for your integrity and keeping it fair both ways.

[bitterrootfly]

I got undercharged only once when at a Calgary flyfishing store where I bought a spry rod reel and some other gear the younger guy at the counter forgot to ring through my rod, when I got to the door and realized I had payed about 600$ less than i thought I would I turned around To get it corrected. Manager gave me 100$ off because i brought it back in.

[Ken07AOVette]

Originally Posted by bitterrootfly

I got undercharged only once when at a Calgary flyfishing store where I bought a spry rod reel and some other gear the younger guy at the counter forgot to ring through my rod, when I got to the door and realized I had payed about 600$ less than i thought I would I turned around To get it corrected. Manager gave me 100$ off because i brought it back in.

Had the same sort of thing happen at TFH North. I bought a bag of stuff, stood there talking to Willowtree and the Manager, paid and walked out. Got to the car and realized that I paid $150 but one item alone was $75. Walked back in, said the bill was wrong, 'What kind of crap are you trying to pull??' With tongue in cheek just the employees, Manager and Scott standing there.
They gave me 15% off the item they missed. I would have felt like a bag of manure had I drove all the way home then realized it.

[TreeGuy]

Diversity is our strength...


Sent from my iPhone using Tapatalk

[Big Grey Wolf]

Very busy buying lumber etc etc big trailer loads when building my home, so could not even hope to review sales slips. Now that just doing some minor build in basement and being a pensioner " More time than money" last two purchases at two Windsor Plywood stores, both bills had major errors of over charge by near $100. Clerk was very snooty when I asked for correction. Guys take a minute to look at your receipts.

[Ken07AOVette]

I went to buy an amber light for snowplowing at a store in Lloydminster, took the box to the till, marked $79.99. He rung it through, $104.99. I said he must be charging a few extra taxes, then said he looked in the book and it was priced wrong. I grabbed another one, he peeled the sticker off. I left without a light.
Weeks later the owner called saying he felt bad, offered 15% off my next purchase.
Too little too late.

[huntinstuff]

I took a friend to Doan’s for dinner

I paid the bill and we left. She looks at the receipt and says “hey turn around “

They charged me $100 for a ginger ale.

[IR_mike]

Originally Posted by huntinstuff

I took a friend to Doan’s for dinner

I paid the bill and we left. She looks at the receipt and says “hey turn around “

They charged me $100 for a ginger ale.

And was it the best ginger ale ever?

[huntinstuff]

Originally Posted by IR_mike

And was it the best ginger ale ever?

Lol😂😂😂😂😂😂
Glad she was paying attention cause I never look. Ive probably lost a lot